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F.A.Q.
General Questions
Buying furniture should be the fun part, not the confusing part. These are the questions we hear most often from customers, answered the same way we would answer them if you walked into the store today. Maybe you are swapping out one tired recliner, or maybe you are starting a whole living room from scratch. Either way, our showrooms are locally owned and staffed by people from right here, so you are talking to a neighbor and not a call center. Do not see your question below? Come see us or give us a call, and we will get you sorted.
What is the La-Z-Boy Advantage?
It is the short list of reasons people buy from us instead of somewhere else. We are a Texas owned La-Z-Boy franchise, so the people who own these stores live here, and every sales associate on our floor is La-Z-Boy certified, which means you are getting real product knowledge and not a guess. We back that up with a Low Price Guarantee and a 3 Day Comfort Guarantee on stock items, so if the chair does not feel the way you hoped it would once it is in your living room, we will make it right. Our complimentary in home design program pairs you with a professional designer at no charge. And after the sale, you are covered by our own local La-Z-Boy certified service center plus an Extended Service Program, so if anything ever needs attention, you are calling us and not a 1-800 number in another state.
Why buy from a La-Z-Boy flagship store instead of a general furniture store that carries La-Z-Boy?
Because you get the whole line, not a sample of it. A general furniture store usually carries a handful of La-Z-Boy models in a couple of fabrics, and that is all you get to choose from. Our showrooms carry the complete genuine line: recliners, chairs, loveseats, sofas, sectionals, every model and every mechanism. Think of what is on our floor as a starting point rather than a menu. You can take home something in stock the same week, or you can find a piece you love and make it yours. See a sofa you love but the color is not quite you? Bring in a photo of your room and we will hold covers up against it until something clicks, with hundreds of fabrics and leathers to choose from. Then come the options most people do not realize they have. Manual or power. Arm styles. Leg finishes. The color of the pull lever on a manual recliner. Add it all up and you are looking at thousands of possible combinations, which is why two people can order the same chair and end up with two completely different pieces of furniture.
How long does a custom order take to arrive?
Longer than something we already have in stock, since your piece gets built after you order it. Our standard order window is 6 to 20 weeks,* and most orders land somewhere in the middle of that. The pieces that take the longest are usually waiting on a specific fabric or leather, which is the one part of the process nobody can rush, so we do not promise a delivery date up front. If you are working against a deadline, tell us early. We keep popular styles in stock and we are happy to start there instead.
*All build times are estimates and are not guaranteed. Production schedules, fabric and leather availability, freight, and other circumstances beyond our control may delay an order beyond the 20 week window. No delivery date is confirmed until your order is received and scheduled. See store for details.
Is the design consultation really free?
It really is. Here is how it works: we start with a complimentary in home appointment where your designer measures the room, sees your light and your layout, and gets a feel for what you already own and how you live in the space. No fee, no hourly rate. From there we set up an appointment at the store, where your designer walks you through the plan, the pieces, and the fabrics in person so you can actually sit on everything and see the covers in real light. Bring photos, paint chips, or a rough sketch on your phone to the first visit, and we will take it from there.
What kind of warranty comes with La-Z-Boy furniture?
A good one, which is kind of the whole point of buying a La-Z-Boy. The frame and the reclining mechanism carry the strongest coverage, and things like fabric, leather, and cushions are covered for a shorter window. Ask us about the specific piece you are looking at and we will walk you through exactly what is covered and what is not. If you have kids, pets, or a chair that gets used every single night, ask about our Extended Service Program too. See store for full warranty details.
SHipping
Delivery Options & Guidelines
Measure Twice, Then Measure Again
Accurate measurements help ensure a smooth delivery. Before scheduling, measure all spaces and pathways your furniture will need to pass through.
Be sure to check:
- Doors & entryways
- Hallways and turns
- Outdoor pathways & gates
- Elevators & door openings
- Stairs and turning radius
- Ceiling clearance
Delivery Window
Delivery timing will be provided 24–48 hours before your scheduled delivery date.
You will receive a 3-hour delivery window.
Please note that exact delivery times cannot be guaranteed.
Prepare for Delivery
Before your scheduled appointment:
- Confirm contact information so our team can reach you.
- Provide gate codes or special instructions in advance.
- Let us know about challenging access, including narrow roads, steep driveways, tight turns, or limited parking.
- Secure pets during delivery.
An adult 18+ must be present to accept and sign for the delivery.
Access & Insurance
Help our delivery team prepare for any special access requirements.
Certificate of Insurance (COI)
If your building or community requires a COI, please let the delivery team know at the time of scheduling so documentation can be prepared in advance.